Frequently Asked Questions

How would you describe your photography style?

We provide a good mix of candid and posed images throughout a wedding day. Typically we would be a fly on the wall and let you spend the day with your family and friends with as little interruptions as possible. With this said there are definitely times that we need to stand up and take control to make sure we capture every moment to its fullest.

We provide a crisp, clean and true to colour style of photography and videography. No editing presets are used and we limited the amount of photoshop we use, if any at all. Our aim is to provide the most authentic moments for you to look back on and making dramatic changes to your day will not suite our style.

How far in advance should we book your services?

We have bookings as far as 2 years out on most popular saturdays through spring and summer. When you lock in your date with a venue i would be looking to book us in for something near on after. Once locked in you can be assured you will be looked after before the wedding, on the wedding day and after the wedding day.

What sort of booking fee do we need?

We require a non-refundable booking fee of 50%. Your booking fee can be pay is 2 payments to help you out while securing multiple vendors within a short period.

Do you offer payment plans?

We typically offer 2 payment plan options.

33%/33%/34%

25%/25%/50%

All fees should will need to be paid 4 weeks prior to the wedding date. If this isn’t possible we would encourage communication and there will always be flexible. We understand that wedding planning can be stressful and we are here to make your experience less stressful where possible.

How long have we been capturing weddings?

We have been working with clients as Lovetales for about 5 years. We currently have a team of 8 photographers and videographers and we all vary in experience. We all have a variety of strengths and we are always learning and teaching each other more and more as we take the Perth wedding scene by storm and offering couples amazing value.

Do you have experience at our wedding venue?

While venues will always recommend you hire a Wedding photographer or videographer that has worked at their venue before, i believe every professional photographer will have the ability to work at and adapt to any venue or situation that arises. We work at a variety of venues and this is where experience is learnt and earnt. If we haven’t worked at your venue before we will normally reach out the venue prior to the wedding and get a private walk through or we will meet you at the venue prior to the wedding to make sure we know what we need to give you the best service possible.

What services do you provide?

We currently specialize in wedding photography, videography and Live Streaming. We do offer Photo/video & DJ/C services with the aid of Envy Event Group to offer the best value package in the industry. As part of our services we can help recommend other vendors and we can help you develop a wedding timeline for your day if you have not hired a wedding planner.

Do you have back up equipment is case of malfunctions?

Malfunctions are the main reason you need to hire a true profession and not a friend of a friend or a family member that has just brought a new fancy camera.

We have a few ways to protect against malfunctions and other mishaps that can happen to all wedding photographers and videographers. A camera that can record to multiple memory cards at once is a must for a wedding day. This means that when we take a photo or a video that it is recorded in 2 places shall a card fail between the time of it being taken and the time it is uploaded and backed up to multiple hard drives. Cards are also no erased until the files are saved in multiple locations.

We carry spare equipment. On the day we carry multiple cameras on our body and have spares in the car. It is uncommon for multiple cameras to fail in a day but this can happen when working in the rain. Our cameras are weather sealed but rain can still get into the camera body and cause it to fail.

All files are backed up on multiple hard drives and on a NAS server. We make sure the risk of losing a file is absolutely improbable.

Can we provide you a shot list or specific photo requests?

Of course you can! We will how ever ask you to keep it to important moments and items only. We would prefer to focus on what is happening on the day but we do understand there will be items or people that are of significant importance and we do not want to be that guy that misses it.

How long is your turnaround on services?

We have an amazing turn around on both photography and videography. As per our contract we promise to deliver photography within 2 weeks and videography within 4. This is our promise. BUT we always strive to beat this and we often do. With photography you also get a preview within 48 hours. Videography will need to wait for the full video unless a preview is purchased as an added extra.

Do you offer albums and prints?

Of course we do. We will supply you with amazing images in high resolution for you to organise your own prints for no additional costs. BUT we can also help you with albums and prints in the premium nature that will turn heads when family and friends see your photos hanging from your walls. Each print would included free retouching to ensure that your print looks the best on your wall.

Do you service same sex couples?

The fact that this is still a question is crazy. Love is love and we are here to support all couples!.

Can we have the RAW/unedited files from our wedding?

The simple answer is no. RAW files themselves will not be available as most computers cannot read the files without specific software. We will work with you to understand and deliver what you need. Giving us clear expectations from the start will ensure you get everything you need from us. This should limit the needs to access the RAW and unedited files.

Whats is your cancellation policy?

In regards to our Terms or service agreement we have a non refundable booking fee policy. We understand that couples have unexpected situations and we will remain flexible where possible but for the purpose of our agreement we need to draw a line in the sand to discourage couples that don’t do the right thing. Basically if it is outside of the couple control, we will be understanding and flexible.

Can you offer retouching services?

Yes i can offer professional retouching services. I can retouch skill and remove a majority of distractions from the background. We do charge $75 per image and we would advise this to be reserved for images that you plan to print enlarged. Small pimples can become large when the print does. Most couples would want these removed.